Filing A Shipping Protection Claim

We assure you that we work hard to ensure each and every order is processed diligently and with utmost care.  We are very sorry for the inconvenience incurred for your order if damaged in transit by the courier or got lost in the transit by the courier company.  Please accept our sincere apologies. 

If you purchased the Shiptection Protection for your order, to file a claim, please get in touch with claims@shiptection.com (please see below for further instructions)

Please note that NOT all items are covered under the Shiptection Damage Protection Policy (for example ice cream cones, popping boba, liquids and other fragile items).  Please view the full Shiptection Policy here.

Here's what we'd recommend you have when you file a claim:

Damaged in transit by the Courier:

  • A brief statement about what happened
  • Photos of the damaged item
  • Shipping box w/packaging material used inside
  • Invoice/Receipt

Lost in transit by the Courier:

  • A brief statement about what happened
  • Carrier tracking number
  • Invoice/Receipt