Filing A Shipping Protection Claim

We assure you that we work hard to ensure each and every order is processed diligently and with utmost care.  We are very sorry for the inconvenience incurred for your order.  Please accept our sincere apologies.  

If you purchased the Shiptection Protection for your order, to file a claim, please get in touch with claims@shiptection.com (please see below for further instructions)

Please note that NOT all items are covered under the Shiptection Protection (such as ice cream cones, popping boba, liquids and other fragile items).  Please view the full Shiptection Policy here.

Here's what we'd recommend you have when you file a claim:

Damaged

  • A brief statement about what happened
  • Photos of the damaged item
  • Shipping box w/packaging material used inside
  • Invoice/Receipt

Lost

  • A brief statement about what happened
  • Carrier tracking number
  • Invoice/Receipt