File a Shipping Protection Claim

We Are Sorry For The Inconvenience

We assure you that we work hard to ensure each and every order is processed diligently and with utmost care.  We are very sorry for the inconvenience incurred for your order if damaged in transit by the carrier or got lost in the transit by the carrier. Please accept our sincere apologies. 

Please Note: This claim process is only valid for customers that opted in for ShipProtection at the time of order placement.  Carrier assumes no liability for lost or damaged packages if ShipProtection was not purchased. 

How to submit a ShipProtection Claim

If you purchased shipping protection for your order, please email sp@funfoods.ca within 48 hours of receiving the package (as confirmed by tracking data).

What's considered a damaged package:

Items that were damaged in transit.
If your items have arrived damaged, submit full photographic evidence.

What's considered a lost package:

Shipments that state 'delivered' by the carrier, and you did not receive it. 
Domestic shipments within Canada where tracking shows 'in transit' for 21 days or more.
Carrier reserves the right to classify this as a 'delay' if there is a high volume of parcels in the network and is aware of delays.

What's not covered:

Packages that have GPS location evidence that it was delivered to your property or at a secure location.
Packages that have been signed for.
Missing packages or packages returned to sender due to incorrect address information provided by the customer.
Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods.
Items that are returned for a refund or exchange that are not in as-new condition.
Items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions.
Shipping protection does not cover packages that has a GPS location, photographic evidence, or other evidence that it has been delivered to your property, is with a neighbor or at a secure location.
Carrier reserves the right to deny claims due to insurance fraud, and/or abuse.
Shipping protection is non-refundable.
Shipping protection can not be canceled after an order has shipped.

What happens after your claim has been submitted:

After your claim has been submitted, please allow 7 business days for the carrier to investigate your claim.
Once your claim has been approved, carrier will issue a store credit (same as cash, never expires) for the approved amount.  Packages will not be reshipped or refunded.